Frequently asked questions
When can I order?
Yes — orders are open now. US orders ship free in about 5-10 business days; our curling set also ships free internationally in about 10-20 business days.
What currency do you use?
Prices are in US dollars (USD).
Where do you ship?
US orders ship free in about 5-10 business days. The Heatless Silk Ribbon Curling Set also ships free internationally in about 10-20 business days. Other products currently ship to the United States only. See Shipping for full details, including destinations we cannot currently serve.
Where are items sent from?
Dispatch origin depends on the chosen product and supplier. We will not describe an item as US- or EU-shipped unless stock at that location is confirmed.
Are these medical products?
No. Our collection is everyday beauty-routine tools. We do not promise to treat a condition or guarantee styling results.
Can I return an item?
We offer a 30-day return window. Buyers pay change-of-mind return shipping unless local law requires otherwise; we cover necessary return shipping for defective or incorrect items. See Returns for conditions and statutory rights.
How do I care for my tools?
Follow the instructions supplied with the exact product. Clean between uses as directed and allow reusable tools to dry.